Cable connection

Check machine and power supply connection, replace fuse

Power supply fuse box

Emergency stop button is pressed

Reset emergency stop button

Power supply is not stable

Use UPS power supply

Transducer cable loose

Unplug and plug

Handheld keypad false

Check and replace

Communication cable loose

Check PC and controller cable connection

Limiter position wrong

Adjust limiter position

Too early press keypad

Turn on machine power, 20 seconds later then press keypad

Inside the machine, cable is loose

Open cover and check

Hardware parameter lost

Re-input hardware parameter

Servo controller error

Restart machine

Hardware parameter wrong

Check and input correct information

Power supply is not stable

Use UPS power supply

If equipped with af few load cells, may select the wrong load cell when ONLINE

Restart software, ONLINE, select the correct load cell

Load cell calibration wrong

Re-calibrate

Communication loose

Re-plug

Poor earth line or no earth line

Connect machine cover and PC to earth

Transducer plug loose

Re-plug

Select wrong load cell when ONLINE

Restart software, ONLINE, select correct load cell

Wrong operation sequence

Turn on the power of the machine, then start software

Wrong calibration

Re-calibrate

Load cell damaged

Contact us

Power supply is not stable

Use UPS

Tranducer cable broken

Check, solider or replace

Load cell broken or controller broken

If has extensometer, please plug to load cell port on controller, if works good, load cell is broken, contact us to replace.

If extensometer works bad, controller is broken, contact us to replace

Wrong operation sequency

Turn on machine power, after 20 minutes, start software

Wrong test project setup

Reset stop condition setup

Specimen slippage

Tighten clamp

Entrance load (preload) too small

Change to bigger one

Wrong project setup

In test project, select correct graph display parameter

Only show data table 

Double click data table to show graph

Wrong test standard formular 

Modify test standard

User parameter is not confirmed

After input user parameter, click other cells to confirm input

Wrong formula setup in test standard

Modify test standard

Test standard or project has changed

Configure report template again

Standard file must be placed in "Export" folder

Export a standard first, the software will generate a folder "Export" automaticially, copy standard file to this folder and import